YOUR PARCEL’S JOURNEY
 
**While we are working very hard to get items on their way to their new homes as soon as possible, some delays and extended delivery timeframes may occur due to restrictions to our dispatch team following government guidelines on social distancing. We are aware that disruptions within our couriers’ logistics are also occurring, and whilst we are working closely with them we cannot always guarantee our normal delivery time frames.**
 
When your order has left from us here in the UK we will send a shipment confirmation email to you so that you know your parcel is on its way.

Within the UK, all standard parcels will be looked after by Royal Mail, couriered around in their red vans! Express delivery is handled by DHL in their speedy yellow vans.

For USA, parcels are flown from the UK to your nearest international airport hub. Standard parcels are delivered to you by USPS, and express parcels by DHL.

If your parcel is heading to another country it will then be looked after by a local delivery partner until it reaches you. For every country in the world, we seek the most effective and efficient delivery partners, and aim to offer both cost effective standard delivery and express delivery options.
 
We hope the following information below helps to understand how you can find out where your Jellycat parcel is on its journey from us to you!
 
 
DELIVERY PRICES

For prices and other details of our delivery services please click here.
 
DESPATCH

All orders are dispatched on the same working day, if they are received by the collection cut off times for carriers:
 
For UK & USA orders                                   2pm, UK time
For other international orders                     1pm, UK time



Orders received after the collection cut off times are despatched the next working day. Please note that working days do not include Saturday, Sunday or UK Public Holidays.
 
TRACKING

As standard, we send every parcel via a delivery service with online tracking.
 
A link to the online tracking system is included in your shipment confirmation email. When you click the link it will take you to the tracking website of Royal Mail, DHL or P2P Mailing where you will see the latest information about your parcel, typically including:
 

  • Date when collected from us

  • Arrival at the collection sorting office

  • Arrival at the destination sorting office

  • Dispatch to the delivery driver

  • Delivery notification

For international deliveries, the Royal Mail and P2P Mailing tracking websites also contain a link to the in-country delivery service, such as USPS or Canada Post. Please note, availability and quality of online tracked delivery services varies from country to country and is dependent on the technology of local delivery partners. We aim to offer a standard tracked option and an express tracked option for each country, selecting from the most effective and efficient delivery services available to us.
 
ESTIMATED DELIVERY TIMES

At checkout our website shows the available delivery methods for your destination, and the price, and the estimated delivery time in days, based on the number of working days from despatch, not including the day or dispatch. Working days do not include Saturdays or Sundays, or any Public Holiday in the UK or the country of destination.
 
Estimated delivery days are the number of days our delivery partners aim to deliver by but are not guaranteed. Specific estimates are quoted at checkout, which are broadly in line with the following guidelines:

                                                Standard                                Express
UK                                           2 to 4 working days                 Next working day
USA                                        4 to 10 working days               1 to 2 working days
Europe                                    3 to 5 working days                 1 to 2 working days
Rest of world                           4 to 10 working days               2 to 4 working days
 
In all cases exceptions exist for remote areas and delivery times vary from country to country. We provide estimates to help you plan your orders, but we cannot promise to guarantee delivery times because factors are outside our control. Delivery times may also be extended at certain times of year, or due to exceptional circumstances.
 
CONTACT US

Our customer care teams in London, UK or Minneapolis, USA are always happy to help with any questions you may have about delivery services.
 
UK       08450 344556 (Monday to Friday, 9am - 5pm UK time) or email hello@jellycat.co.uk

USA     866-339-0606 (Monday to Friday, 9am – 5pm CST or email customerservice@jellycat.com