HOW TO PAY
Shopping on Jellycat.com
We hope you enjoy shopping on jellycat.com. We want it to be fun, easy, convenient and most importantly safe and secure for you. We therefore have various different ways to pay and the highest levels of security. Please read on to find out more:
Easy ways to pay
We offer various ways for you to pay for your order including: Visa, MasterCard, Delta; Maestro, UK Electron, American Express, JCB, PayPal and Jellycat Gift Vouchers. You can use a combination of gift vouchers and any of the listed payment cards to pay for your order.
Without spoiling any of the fun, we take security very seriously.
Highest levels of security
When you are ready to enter your payment details, you will be redirected to a secure payment gateway provided by our payment partner, SagePay. This payment gateway is certified to Level 1 compliance (the highest level) of the Payment Card Industry Data Security Standard (PCI DSS). This is a set of rigorous security standards designed to make shopping on the internet safer. In addition, we include checks on the registered card address and the card security digits (AVS/CV2) and 3D Secure verification (Verified by Visa, Mastercard Securecode & American Express Safekey) and transactions are protected by the highest level of security via SSL encryption.
We will never charge your card until your order has been shipped, and we will email to confirm when your order has been shipped and we are ready to charge your card.
No charge until shipment
At the time of placing your order, we authorise your card, to verify that funds will be available when the order is shipped. This is a process whereby your bank will place a reserve on your account for the purchase value of your order. The reserve will be removed after a number of days determined by your own bank. If you wish to find out more about your bank’s policy for releasing reserves, please contact them directly.
We always hope that you enjoyed you shopping enough to visit us again and we offer a safe and convenient method of making your next checkout as quick and zippy as possible.
Convenience for returning customers
The Token System is a safe way of keeping card details for future reference without actually storing them. Your card details are never saved on our website, but we allow you to save a secure token or “alias” with which you can refer to your previous payment cards processed by SagePay. This gives you the convenience of checking out without typing your full card number every time without compromising on card data security which remains protected by full Level 1 PCI DSS compliance.
Any feedback or ideas we receive about the site, our service or our products, is hugely helpful in improving our service. Please do let us know of any payment methods preferences you have which do not appear at checkout and we will review this as part of our ongoing commitment to customer care.