We want to make your shopping experience on Jellycat.com as straightforward as possible, leaving time for more important things (like having fun with your new Jellycat!)

If you have a question- we want to help!

Website orders:

If you want to find out more about an order placed on the Jellycat.com website, please do contact our Minnesota office Monday to Friday, between 9am-5pm CST on 866-445-3559, or alternatively email us at [email protected], and one of our friendly customer care team will be very happy to help.

You can also write to us at:
Jellycat, Inc.
800 Washington Avenue North
Suite 500
Minneapolis, MN 55401

To speak with a friendly Jellycat representative regarding any queries from outside the USA or Canada, please contact our London office at +44 (0)8450 344556, or pop over an email to [email protected].

You can also write to our London office at:
Jellycat Ltd
Westworks Building
195 Wood Lane
W12 7FQ

We love to hear any feedback you may have about any Jellycat toy or the service you have received when shopping with us. All the details to get in touch with us are the same as above.
Please do check through the FAQs in case your question is answered there. We cover many queries including placing your order, delivery of your order and returning it if it is not quite right; how to keep your Jellycat clean; finding a replacement for a lost toy, plus much much more.