Customer Care / Dispatch & Delivery
Dispatch & Delivery
Dispatch & Delivery
We want you to receive your purchase as soon as possible! Please find information below or try our Jellycat help page to help you make your choice!
We are experiencing a very high level of orders and unfortunately your parcel may take a little longer to reach you. Please know, we are working incredibly hard to get your order moving as quickly as possible and we will send you an email once this has dispatched.
For USA & Canada orders 12pm, UK time
For other international orders 12pm, UK time
*Please allow an extra 7 working days onto your expected delivery time for any personalised item(s), to allow our team time to embroider your item(s).
Our orders are shipped from the UK and, we will aim to dispatch your order from warehouse within 5 days. As soon as your order is on its way to you, a confirmation email will be sent with delivery information. Cut off times apply to both standard and express delivery options.
We offer a variety of delivery options for UK, USA, Europe and all international destinations. For all destinations, we aim to offer a standard tracked service and a premium express service. For example:
Standard Tracked Premium Express
USA FedEx SmartPost DHL Express
Canada Canada Post DHL Express
UK Royal Mail DHL Express and Royal Mail Next Day
Ireland Fastway Couriers DHL Express
France , Italy GLS DHL Express
Germany DHL DHL Express
Belgium BPost DHL Express
Spain Correos DHL Express
Australia DAI Post DHL Express
Japan JP Post DHL Express
*Please allow an extra 7 working days onto your expected delivery time for any personalised items, to allow our team time to embroider your item.
All parcels are delivered via a tracked service. Once we know the tracking number this will be sent to you via email so you can keep an eye on your order from dispatch to delivery!
Every effort will be made to achieve the estimated delivery times quoted at checkout. If you do need something by a certain date, please consider using our express services. If your package arrives too late, please do not hesitate to take advantage of our fuss free returns policy.
For more details of your parcel’s journey, please click here.
Our website shows the available delivery services and prices at the check out page, based on the value and destination of your order. With some exceptions, standard prices for delivery are as follows:
Regular Tracked Delivery US Dollars
USA $8 (free on cart value over $50)
Canada $8 (free on cart value over $75)
International orders $8
Express Delivery US Dollars
International orders $20
Delivery prices quoted in British Pounds and Euros are inclusive of sales taxes, where applicable. Delivery prices quoted in US Dollars are exclusive of sales taxes, which will be added at the checkout page where applicable.
INFORMATION REGARDING THE UK’S TRANSITION OUT OF THE EU*
All delivery destinations to the EU are available from jellycat.com. Any order for delivery to an EU destination is charged inclusive of all VAT, duties and fees; no extra tax is to be paid by the recipient. All orders are packed at our UK warehouse and our current carriers FedEx Cross Border and DHL, will look after all the information required to pass an order through the relevant customs points before a speedy onward journey to its recipient.
ADDITIONAL DELIVERY INFORMATION
All estimated shipping days are referred to as working days (Monday to Friday, excluding holidays) and do not include the day of dispatch.
Shipment dates are estimates with which our carriers work to. If you live in an area experiencing an unexpected service delay (i.e. severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.
Remote areas are subject to an additional 1-2 days. In the UK, this includes but is not limited to Aberdeen, Shetland and Orkney, Oban Depot, Scottish Highlands and Western Isles, Inverness Depot, BFPO, Isle of Man and Scilly Isles.
We are not able to deliver to PO boxes.
For certain destinations outside the European Union, we are unable to accept individual orders weighing more than 2kg.
If you have any questions or concerns at all in relation to placing an order with us, please do check the FAQ section
Our customer care team in Minneapolis are always happy to help with any questions you may have about delivery services. Please contact us on:
1-866-445-3559 (Monday to Friday, 9am – 5pm CST) or email [email protected]