Information for International Customers

A very big welcome to Jellycat.com, to customers shopping from the UK, USA, Europe and throughout the rest of the world! At Jellycat we strive to meet and exceed your highest expectations both with every item we sell and the service we provide wherever in the world it is being delivered. We hope that the following information regarding all deliveries outside of the UK will help with making your shopping choices.   

If you have any questions about our services for international customers, please do not hesitate to get in touch with us.


Pricing

Our website will invite you to buy in British Pounds, Euros or US Dollars according to your location.
 

  • For customers in USA and Canada, our items are priced in US Dollars.

  • For customers in the UK, our items are priced in British Pounds.

  • For customers in Europe and the rest of the world, our items are priced Euros

 
Prices quoted in Dollars are exclusive of any applicable sales tax which is added at checkout where applicable. Prices quoted in Pounds and Euros are inclusive of any applicable VAT, GST or other sales tax.
 
Value Added Tax (VAT)

If you are buying in Pounds or Euros our advertised prices include Value Added Tax (VAT) or Goods and Services Tax (GST) at the applicable rates which according to the delivery country, and from item to item.

 

Deliveries to USA

The US Dollar prices advertised on our website are exclusive of sales taxes. State and local sales taxes are added to your order at checkout, if they apply, for deliveries to any State where we are registered  as a remote seller collecting sales tax. The rates of sales tax are applied according to the delivery address of your order.
The prices advertised on our website in British Pounds and Euros are inclusive of any applicable sales taxes, and no further sales tax is added to these prices at checkout.

 
Deliveries in the UK or within the European Union

If your order is for delivery within the UK or European Union, the prices charged in all currencies include VAT. The rates of VAT apply according to the country of destination. 

  • Our UK VAT registration number is GB927290412.

  • Our EU VAT registration numbers are FR09820197952 & IE03645651UH.

 
Deliveries outside the European Union

If your order is for delivery outside the European Union, you do not need to pay UK or EU VAT. Given that our advertised prices in Pounds and Euros include VAT, whenever VAT does not apply, we will reduce the Pounds and Euros prices charged to you accordingly, except for deliveries to USA, China, Norway and Australia, please see below. After you have entered a delivery address outside the EU your shopping bag will show a Pounds or Euros amount called “VAT deducted”, reducing the amount chargeable on your order. This amount represents the VAT that you, as an international customer, do not need to pay.
 
Customers in the Channel Islands

Customers in the Channel Islands also do not need to pay VAT, and if you are paying in Pounds or Euros, you will see the “VAT deducted” amount at checkout, in the same way as International Customers. For the same reason, we advertise lower delivery charges, in Pounds and Euros, for sales to the Channel Islands.
 
Clearing international deliveries through customs

For every package that we prepare for delivery outside the European Union, we submit electronic data to the delivery company showing the value and type of goods contained in the order. This data is used to clear the parcel through customs in the destination country. Our delivery partners seek to minimise any delay or inconvenience caused by local customs clearance procedures in the country of destination, by using the latest integrated processes. However, customs authorities retain the right to inspect parcels passing through their jurisdictions and which may on occasion cause delay, outside our control.
 
International import taxes

Depending on the destination, the electronic customs data may be used to calculate local import taxes payable by the recipient. Any such local import taxes vary throughout the world and are outside of our control. We hope that by reducing the prices for international customers by the rate of VAT, the impact of any local import taxes will be offset or minimised. 
 
Deliveries to China, Norway and Australia

The prices advertised on our website, in all currencies, are inclusive of sales taxes and duties incurred selling and importing parcels to China, Norway and Australia. Jellycat pays these taxes on your behalf and nothing further is payable by the customer.

 
CONTACT US
 
Our customer care teams in London, UK or Minneapolis, USA are always happy to help with any questions.
 

USA     866-339-0606 (Monday to Friday, 9am – 5pm CST or email customerservice@jellycat.com 
 

UK       08450 344556 (Monday to Friday, 9am - 5pm UK time) or email hello@jellycat.co.uk