We want you to receive your purchase as soon as possible! Please find information below to help you make your choice:
Orders are sent straight away to be preened, picked and packed as soon as the confirmation button is pushed! Any orders we receive before 2pm UK time, Monday to Friday, we will aim to ship out to you on the same day. Any received after this time we will endeavour to ship out the next working day (Monday - Friday).
Our orders are shipped from us here in the UK and, as soon as your order is on its way to you, a confirmation email will be sent with delivery information.
We offer a variety of delivery options for various destinations, at different prices and varying estimated delivery times. Please find all the options below.
Every effort will be made to achieve the delivery times quoted below, however, if you do need something by a certain date, please do consider the express services. If your package arrives too late, please do not hesitate to take advantage of our fuss free returns policy.
All UK delivery options are delivered on a tracked service. Once we know the tracking number this will be sent to you via email so you can keep an eye on your order from dispatch to delivery!
**Please note all orders which are placed BEFORE 2pm (UK time) will be sent the same working day. Any orders placed AFTER 2pm (UK time) will be dispatched the next working day. This includes all tracked services and Guaranteed by 1pm.**
UK Tracked & Secure
£3.00 - FREE for orders over £30
Fulfilled by Royal Mail with expected delivery times 2 – 3 days from dispatch
(*To help bring a little Jellycat joy, this fee is currently waived for all UK Standard Delivery orders until Monday the 13th of April.)
DHL Express Next Day
Next Day Express - £6.00 - Free on orders over £100 not including postage.
Fulfilled by DHL with expected delivery times 1 working day (Monday - Friday).
Please note: For The Highlands and Off-Shore deliveries this delivery option can take 2 working days.
UK Guaranteed Next Day Delivery - £8.00
Royal Mail guaranteed delivery is available throughout the UK except for certain remote postcodes. In most areas delivery is guaranteed by 1pm, or in remoter areas by 5.30pm. Delivery time will be displayed at checkout. If you place your order before 2pm (UK time) requesting guaranteed delivery, we guarantee your order will arrive on time. If it does not, please contact us for a refund of the delivery charge. In addition, you are always welcome to return your order for a full refund if it has arrived too late.
European Tracked & Secure - €4.00 - FREE for orders over €40
Fulfilled by P2P with expected delivery times 3 – 5 days from dispatch
DHL European Express Next Day - €10.00
Fulfilled by DHL with full door to door tracking and expected delivery times 1-2 working days from dispatch.
This service is available for deliveries to Austria, Belgium, Denmark, Estonia, Finland, France, Germany, Ireland, Latvia, Luxemburg, Malta, Netherlands, Portugal, Spain & Sweden.
International Tracked & Secure - €4.00 - FREE for orders over €40 (some exclusions may apply).
Fulfilled by Royal Mail with expected delivery times 5 – 7 working days from dispatch
DHL Express 2-3 working days - €17.00
Fulfilled by DHL with expected delivery times 2 - 3 working days from dispatch.
This service is available for delivery to Andorra, Australia, Brazil, Iceland, Liechtensten, Malaysia, New Zeland, Singapore and Switzerland.
USA AND CANADA DELIVERIES
USPS or Canada Post - £5
Fulfilled by USPS or Canada Post with expected delivery times 5 – 7 working days from dispatch
DHL Express 2-5 working days - £15
Fulfilled by DHL with expected delivery times 2 - 5 working days from dispatch. Total number of days will vary depending on the destination state of the order.
Additional Delivery Information
• All estimated shipping days are referred to as working days (Monday to Friday, excluding holidays) and do not include the day of dispatch.
• Shipment dates are estimates with which our carriers work to. If you live in an area experiencing an unexpected service delay (i.e. severe weather, natural disasters, unscheduled events, etc.), please note there may be additional shipping time to receive your order.
• Remote areas are subject to an additional 1-2 days. In the UK, this includes but is not limited to Aberdeen, Shetland and Orkney, Oban Depot, Scottish Highlands and Western Isles, Inverness Depot, BFPO, Isle of Man and Scilly Isles.
• Unfortunately we are not able to deliver to PO boxes.
• Due to weight restrictions for deliveries outside the European Union, we are unable to accept website orders weighing more than 2kg.
If you have any questions or queries at all in relation to placing an order with us, please do check the FAQ section
If you have any further questions, please do call the London Jellycat customer care team on +44 (0)8450 344556, 9am-5pm (UK time), Monday to Friday. Or email us at email@example.com and we will do our very best to get back to you within 48 hrs.