Contact Us

We want to make your shopping experience on as straightforward as possible, leaving  time for more important things (like having fun with your new Jellycat!)

If you have a question- we want to help!

Please do check through the FAQs (found at the top of the menu on the left-hand side) in case your question is answered there. We cover many queries including placing your order, delivery of your order and returning it if it is not quite right;  how to keep your Jellycat clean;  finding a replacement for a lost toy, plus much much more.

If you can’t find an answer, please do call us between 9am-5pm (GMT) on +44 (0)8450 344556 and one of our friendly customer care team will be very happy to help.

Or alternatively email us on and we will do our very best to get back to you within 2-3 working days.

You can also write to us at:
Jellycat Ltd
PO Box 18931
W14 0YF
We love to hear any feedback you may have about any Jellycat toy or the service you have received when shopping with us. All the details to get in touch with us are the same as above.
Enjoy the soft scrumptious cuddles!